Monday, April 14, 2014

What is Interaction Logs in salesforce?

What is Interaction Logs in salesforce?

An interaction log lets Salesforce console users write notes on records that appear on primary tabs. For example, when cases appear on primary tabs, an interaction log can appear so that users can take notes on cases. To display interaction logs, you must turn them on for page layouts assigned to different user profiles.

  1. Edit any page layout and click Layout Properties.
  2. Check Interaction Log and click OK.
  3. Click Save

Note: - If you turn interaction logs on or off, you must close and reopen records to see the changes.


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