Friday, April 25, 2014

What is Opportunity Contact Role?

What is Opportunity Contact Role?


Opportunity Contact Role represents the role of Contact/Person account on an Opportunity. There is many-to-many relationship between Opportunity and Contact, through a junction object  alled OpportunityContactRole. In an opportunity, you may add many opportunity contact roles. There is no restriction on Account from which the Contact can come, you can add any Contact from any Account. For example, Srinivas Balle might be the Executive sponsor for the opportunity “Universal Container”, and Edna Frank  might be the Quality Control for same Opportunity.


How to define Contact Role ?
According to your business requirement you can modify contact role for Opportunity.
To define contact role for Opportunity follow the steps Name > Setup > App Setup > Customize > Opportunities > Contact Role


If you want to add new role click on “New” Button, for reorder or make some value default click on “Reorder” button and save it.
Contact Role fields?
Below are the list of contact role standard fields, which Salesforce does not allow us to add any new custom field on Opportunity Contact Role.



How to add contact as a Contact Role inside Any Opportunity?


First choose the Opportunity in which you want to add Contact Role, then go to “Contact Role” related list click on “New” button.





Select Contact and its Role for particular Opportunity. You can make any contact as primary.


And Click on Save. You can add same contact as many times in Contact role for same opportunity.
Note: - There is certain restriction on this object unlike other system objects
  • We can’t add any custom fields into OpportunityContactRole Object.
  • We can’t add any validation rules on OpportunityContactRole object.
  • We can’t create any trigger on this OpportunityContactRole Object.
To implement above scenario we have to use Apex Schedule class and Inline VF page concept. I will explain these concepts in my next blog.

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