How to escalate cases using Apex in Salesforce?
Here is the Sample Code:
Batch Class:
global class CaseEscalation implements Database.Batchable <sObject>{
global Database.QueryLocator start(Database.BatchableContext bc){
String SOQL = 'SELECT Id, IsEscalated FROM Case WHERE Status = \'High\' AND IsEscalated = False';
return Database.getQueryLocator(SOQL);
}
global void execute(Database.BatchableContext bc, List<Case> caseList){
list<Case> caseUpdatelist = new list<case();
for(Case c : caseList){
c.IsEscalated = true;
caseUpdatelist .add(c);
}
if(caseUpdatelist .size()>0)
update caseUpdatelist ;
}
global void finish(Database.BatchableContext bc){
}
}
Schedulable Class:
global class CaseEscalationSchedule implements Schedulable{
global void execute(SchedulableContext sc){
CaseEscalation ce = new CaseEscalation();
Database.executeBatch(ce);
}
}
1 comments:
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