Saturday, June 7, 2014

How to get the Case Number using ThreadID from Apex Class?

How to get the Case Number using ThreadID from Apex Class?


Using ThreadID, we can get the relevant Case Number using “getCaseIdFromEmailThreadId” method. see the below example for your reference:

String emailThreadId = ’00DD0CG3j._500D0ZaQLq’;
// Call Apex method to retrieve case ID from email thread ID
ID caseId = Cases.getCaseIdFromEmailThreadId(emailThreadId);
system.debug(‘caseId:::’ + caseId);

Same way we can prepopulate the Case ThreadID using formula fields,

Here ThreadID is nothing but its a combination of Your Salesforce ORG ID and Case ID.







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