What is Churn?
Churn rate is sometimes called as attrition rate is the measure of something moving out.
In CRM, churn rate is calculated by number of customers moving out of an organization.
Churn rate should be very less and ARPU should be high.
In CRM, churn rate is calculated by number of customers moving out of an organization.
Churn rate should be very less and ARPU should be high.
